At Fithlon, we strive to deliver the highest quality fitness equipment for home use. However, defects can sometimes occur. That's why we offer a warranty on all our products.

What does the warranty cover?

Our warranty covers:

• Manufacturing defects
• Faulty materials

If your product experiences such issues, we will repair it free of charge or (if necessary) replace it. We will assess the defect and determine whether repair or replacement is the best solution. If the product or model is no longer in stock, you will receive an equivalent product of the same value.

What does the warranty not cover?

Damage resulting from circumstances beyond product quality is not covered by the warranty. This includes, among other things:

• External shocks (fall, collision, rough handling)
  
• Normal wear and tear
  
• Improper or unreasonable use
  
• Neglect or exposure to extreme conditions (temperatures, moisture, (salt) water, solvents)
  
• Self-inflicted modifications or repairs by third parties
  
• (Consequential) damage to personal property or individuals

Please note: Damage incurred during transport or delivery is not covered by our factory warranty. This damage must be reported directly to the carrier.

How to claim your warranty?

Has your product become defective within the warranty period? You can easily make a warranty claim:

1. Email info@fithlon.com
   
2. Include your order number and a brief description of the problem
   
3. Add clear photos of the defect

After receiving your notification, you will receive a response with the next steps within 2 working days.

Complaints procedure

It can always happen that something doesn't go entirely as planned. We recommend that you first submit any complaints to us via info@fithlon.com.

If this does not lead to a solution, it is possible to submit the dispute for mediation