What payment methods can I use?
You can pay us with iDEAL, PayPal, Klarna, Belfius, Bancontact and Giropay.
How long will it take for me to receive my order?
Within the Netherlands, delivery takes one working day, and to Germany, it takes one to three working days. Orders placed on weekdays before 3:00 PM will be delivered the next working day. Orders placed on Fridays or weekends after 3:00 PM will be delivered on Tuesday.
Can I pick up my order?
No, it is not possible to pick up orders at this time as we do not yet have a physical store in the Netherlands.
Can I return my order?
Yes, returns are possible within thirty days of receiving your order.
How do I request a return?
You can register your return by sending an email to info@fithlon.com
Can I exchange my order?
Unfortunately, exchanges are not possible, but you can return your order and then place a new one.
Can I return an opened box or used product?
An opened but unused product can always be returned. You may inspect the product as you would in a store. We cannot accept returns of used products. If you have any questions, please feel free to contact us.
What should I do if I haven't received part of my order?
First, check if there might be multiple shipments on their way. Due to the size of the products, an order may be delivered in multiple shipments. If you cannot find this out, please contact us by emailing info@fithlon.com
Can I change my order?
After placing your order, it is not possible to make changes. You can cancel the order and place a new one. To do this, please contact us directly by e-mail and state your order number.
What does lifetime service mean?
This service means that we will try to help you with parts or a repair even after the warranty has expired. Send a photo of the problem together with your order number and we will be happy to see what we can do.
How can I contact customer service?
You can contact Fithlon customer service by sending an email to info@fithlon.com
Do you have a physical store?
No, we don't have a physical store. You can order the suitcases online, view them at home, and return them if necessary.
How long does it take to get a response from customer service?
We aim to respond to messages and emails within 24 hours on working days.
Where are you located?
Our warehouse is located in Apeldoorn, the Netherlands.
Can I order parts for my Fithlon product?
Send an email with your order number and a photo of the part you need. We will then see what we can do for you.
What should I do if my product was damaged during shipping?
Report damage during transport immediately, at the latest within 24 hours of receipt, by emailing info@fithlon.com
Always include photos of the packaging and the transport-related damage in your email.
What should I do if I have questions about a product?
Then you can always send an email to info@fithlon.com. Our customer service is ready to answer all your questions.
